Refund policy

Last updated: October 13, 2026

Not completely happy with your order? No worries! At OnlyAestheticz, we want you to love your new jewelry and accessories.

Below you'll find everything you need to know about returns, cancellations and refunds.

1. Returns

You have 14 days after receiving your order to let us know you want to return an item.

You can easily request a return through your OnlyAestheticz customer account.

After letting us know, you have another 14 days to send your items back.

2. Return Conditions

Please keep the following in mind:

  • You may carefully try on your jewelry to see if you like it.

  • Please return your items in their original packaging if possible.

  • Items should be handled with care.

  • If an item has been worn or damaged more than necessary to try it on, we may reduce your refund to reflect the loss in value.

  • Personalized or custom-made items cannot usually be returned.

  • Earrings may be excluded from returns for hygiene reasons if they were supplied with a proper hygiene seal that has been broken, and the legal requirements for this exception are met.

These conditions do not affect your rights if an item is faulty or incorrect.

3. How to Return Your Order

Returning an item is easy!

  1. Log in to your OnlyAestheticz customer account.

  2. Open your order and click "Request return".

  3. Select the items you want to return.

  4. Follow the return instructions we send you.

  5. Pack your items carefully and send them to our return address.

Return shipping costs are paid by the customer.

4. Return Shipping Costs

For standard returns, customers are responsible for paying the return shipping costs.

You can choose your own shipping company. We recommend using tracked shipping and keeping your proof of postage.

If you receive a damaged, faulty or incorrect item, please contact us. We will provide a suitable solution at no extra cost to you, as required by law.

5. Refunds

We will refund you within 14 days after you let us know you want to return your order.

We may wait until we've received your return or you've provided proof that you sent it back.

  • Your refund will be sent to your original payment method.

  • If you return your entire order, we'll also refund the original standard shipping costs.

  • If you return only part of your order, the original shipping costs are not refunded.

  • If an item has lost value because it was used more than necessary to try it on, we may deduct that loss in value from your refund.

6. Cancellations

Want to cancel your order? Please contact us as soon as possible at onlyaestheticz.store@gmail.com.

If your order hasn't been shipped yet, we'll do our best to cancel it.

Already shipped? You can still return your order following the steps above.

7. Damaged or Incorrect Items

Received something damaged, faulty or different from what you ordered?

Please email onlyaestheticz.store@gmail.com with your order number and a description of the problem. Photos are helpful if you have them.

We'll help you find a suitable solution. Your legal rights for faulty products always apply.

8. Return Address

Please send your return to:

OnlyAestheticz
De Richter 4
7916 RX Elim
The Netherlands

Please pack your items carefully so they don't get damaged during shipping.

9. Withdrawal Form

You can also use this form to let us know you want to cancel your purchase. Using this form is optional.

To: OnlyAestheticz
Email: onlyaestheticz.store@gmail.com
Address: [YOUR FULL ADDRESS]

I would like to withdraw from my purchase of:

Product(s):
Order number:
Order date / delivery date:
Full name:
Address:
Date:

10. Contact

Have a question about your order, return or refund? We're happy to help!

OnlyAestheticz
Email: onlyaestheticz.store@gmail.com
Business address: 

OnlyAestheticz
De Richter 4
7916 RX Elim
The Netherlands